Order Questions
1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.
2. For change shipping address, please contact our Customer Service . Please note that:
A. Country can not be changed after placing order. (As different country has different shipping fee free amount.)
B. We can only help you modify your shipping address BEFORE PACKING.
3. If the order has already been shipped to destination country and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.
NOTE: If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
1. Cancelling an Unpaid Order (COD)
You can contact our Customer Service to request for cancellation and they will assist you further.
2. Cancelling a Paid Order:
Please note that requesting cancellation for your order is limited to the following guidelines would still be possible if:
An order is still in processing status and is on pre-packing stage.
If your order has been processed and awaiting dispatch or has already been dispatched and shipped we would not be able to cancel it. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
NOTE: If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
If your order has already shipped, you will see the word "Shipped" by each line item on your order, as well as a link to your tracking information on the right side of the page.
It is the responsibility of the buyer to make sure that the shipping address entered is correct.Please contact us immediately at Service@ebaMy.com if you believe you have provided an incorrect shipping address.
Ebamy is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at Service@ebaMy.com